We are here to ensure you are on track with your bookings and training plan, but understand that matters may arise where changes to pre-bookings need to be made, thus these Terms and Conditions are outlined to ensure each Member gets the most out of their Plan.
We kindly ask for your cooperation in adhering to these Terms and Conditions, so as to ensure Luiza Voronca can continue delivering the desired service.

• You may cancel by contacting your Trainer directly via WhatsApp, Text Message or Email, to cancel any pre-booked sessions, within the 12 hour cancellation period.
• Cancelled sessions may be re-booked throughout the paid monthly period plan of 1 month.
• In the case of PT sessions, you may also benefit from an additional session during your regular week.
• Cancellations made with less than a 12 hour notice will incur a full charge which is not reimbursable.
• Cancellations for Group classes can be re-scheduled to any other class available on the schedule.
• Cancellations for pre-paid block sessions and packages which have already started will incur a 50% charge for any outstanding sessions to cover time spent by the Trainer developing, researching and planning a specific training regime for the Member. The same policy applies for cancellations due to any injuries.
• Personal Training and Group Class pre-paid packages are valid for a 1 month period.
• Any sessions not taken within the 1 month period will be lost.
• Access will be given to the DNG online portal to enable Group Class members to do their work out at home in their own time.
• In case of cancellations within a small group PT session (2 Members or more), where 1 Member cannot attend, either the entire session is missed by ALL Members and re-scheduled within the stipulated time frame, or the 1 Member who cannot make it will have to forfeit his/her session. Sessions can be rescheduled within the paid monthly plan period.
• In case a PT Member has booked a trip abroad and has notified the Trainer in advance, then it is suggested that the Member and Trainer work out their schedule together to fit in all sessions before the trip. Another option would be to book in and pay for single sessions or go down to a smaller package until the Member returns from their trip. The same applies for the Group Class memberships.

• DNG Fitness operates on a pre-book / pre-payment basis, and all sessions must be paid directly to the Trainer.
  Pre-payment via direct debit is recommended to ensure continuity and this can be
  cancelled at any time by sending an email to contact@luizavoronca.com
  Bookings and specific time slots are not confirmed until payment is received.

• The use of Studio equipment should be done appropriately and ensuring no damage is caused.
• A towel must be used at all times, this includes when using equipment such as, but not limited to benches and mats.
  In case a towel is forgotten, one can be rented for a minimal charge of €1.
• Clients should bring a form of hydration with them such as a bottle of
  water. Bottles of water are available from the Studio at €1 per bottle.
• Adequate training clothes and kits are required to be worn at all times.
• Appropriate training shoes are required for all kinds of sessions.
• Members are responsible for own belongings while at the centre, and Luiza Voronca will not be held responsible for any loss or damage to own belongings or equipment.
• Members are requested to keep the Studio neat and tidy and to not leave rubbish behind.
• Changing room and shower facilities are available for all Members, and everyone is asked to leave the facilities in a clean state.
• The Studio area (excluding changing rooms and showers) are monitored by CCTV.

• Sessions will start and finish on time.
• The Trainer may not be able to provide a full hour if a Member is late to a session.
• If the Trainer is late for a session, the Member will still receive the full session time or have the outstanding time added to another session.

• The results of any training programme or coaching course cannot be guaranteed and a Member’s progress depends on own effort and cooperation in and outside of the sessions.
• A Member acknowledges that individual results may vary, and no particular result is guaranteed by the Trainer.
• There are inherent risks in participating in a programme of strenuous exercise. If a Member sustains or claims to sustain any injury while participating in the fitness programme, the Member acknowledges that Luiza Voronca is not responsible.
• By filling out and submitting the answers to the questions outlined on the PAR-Questionnaire form, the Member is confirming these are true and complete to the best of his/her knowledge.
• As a Member, you understand and agree that it is your responsibility to inform the Trainer of any conditions or changes to your health, now and ongoing, which might affect your ability to exercise safely and with minimal risk of injury.